Please allow 2-3 days for processing. We will send a text message to the phone number you provided on the order with a tracking number once one is generated.
Please call us with any issue regarding warranty, an associate might be able to trouble shoot your issue before sending it in. If the product is defective you will need to request or an RMA number by call us at (805)486-8307
- Try rebooting your phone
- Try rebooting the stereo
- Make sure the cable you are using will transfer data. Try switching out the cable. It is best to use the apple cable that came with the iphone or the USB cable that comes with your android phone or a good quality cable, we found the cables made by Scosche work well.
- Try rebooting your phone.
- Try rebooting the stereo.
- “Forget” the devices on both the phone and stereo and try to re-pair.
- Check the speaker wire on both end to make sure the connections are good.
- Make sure you are geting output to the speaker by testing with another speaker.
- Make sure the amp has power, there is a light indicator on the side or top of the amp check to see if it’s on.
- Sometimes the light indicator is on but there is an issue with the power wire or ground wire not drawing enough current. Check the power by using a multimeter and making sure you have between 12-14.4 volts if not then check the fuse at the battery to make sure it is good. Take your meter and check the fuse holder on both ends for 12-14.4 volts. Then check to make sure the ground is not loose or not making good connection.
- Check remote turn on for voltage
- Check to make sure you don't have a blown speaker, use a multimeter to test ohms, it should read whatever ohms you speakers are.
- Check to make sure you have signal going into the amp and that the RCA is not bad. First try using a different source signal into the amp, if you have an older phone or MP3 player you can use the a 3.5mm to RCA to go directly into the amp if you get sound then the RCA is bad or the source unit. Try using a different RCA from the radio to the amp to determine if the RCA or source unit is bad. If all this checks out you might have a bad amp.
- First you want to make sure the RCA is ran separate from the power and away from anything electrical that might introduce noise.
- Make sure your amp ground it good by using a multimeter and testing the resistance of the ground by setting the meter to ohms then disconnect the ground at the battery and taking one lead of the meter and placing it on the negative wire the goes on the battery terminal and then taking the other end of the meter and placing it on your ground. The less resistance the better but something at around .05 is acceptable.